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Contacting Florin House
Press Ask us on any help page: pick a topic, tap or write a question, and the answer comes back in the same chat.
Published 11 October 2026 · Last updated 12 October 2026
Ask us
Press Ask us at the bottom right of any help page. You need to be signed in.
- 1Pick what it is about.
- 2Tap one of the common questions, or write your own.
Answers straight away
Common questions, tapped or written, get an answer straight away, marked Automatic, with a link to where you can sort it yourself.
- That answered it closes the question.
- I still need help tells us it did not.
When we reply
- 1
You send a question
It shows Waiting for a reply.
- 2
Our reply lands in the same chat
A bell if you are on the site; an email if you have been away for a while.
Keep writing in the same chat to add to a question. Once it is closed, your next message starts a new one.
By email
Prefer email? Write to hi@florinhouse.com. The chat is quicker, and it keeps the whole conversation in one place.