1. Who we are
Florin House ("we", "us", "our") operates the website www.florinhouse.com — a platform for coin collectors to browse, track, trade, and learn about coins. This policy explains how we collect, use, and protect your personal information.
2. Information we collect
We collect the following types of information:
- Account information: email address, display name, username, and profile picture when you create an account or sign in via Google.
- Collection data: coins you add to your collection, wishlist, and want list.
- Marketplace activity: listings, purchases, shipping details, and payment information processed through Stripe.
- Usage data: pages visited, features used, game scores, and interaction patterns to improve our service.
- Device information: browser type, operating system, and IP address for security and analytics purposes.
3. How we use your information
- To provide and maintain your account and collection.
- To facilitate marketplace transactions and shipping between buyers and sellers.
- To send email notifications you have opted into, including weekly digests, coin stories, milestone celebrations, and marketplace updates.
- To personalise your experience with coin recommendations and collection insights.
- To improve our platform through anonymised analytics (Microsoft Clarity, Google Analytics).
- To detect fraud and protect the security of our platform.
4. Third-party services
We use the following third-party services:
- Supabase: database hosting and authentication.
- Stripe: payment processing for marketplace transactions. We do not store your card details — these are handled entirely by Stripe.
- Resend: email delivery for notifications and digests.
- Vercel: website hosting.
- Google OAuth: optional sign-in method. We receive your name, email, and profile picture from Google.
- Microsoft Clarity: session recording and heatmaps to understand how users interact with our site. Clarity automatically masks sensitive input fields.
5. Data storage and security
Your data is stored securely on Supabase servers with row-level security policies. All connections use HTTPS encryption. Payment data is processed and stored by Stripe in compliance with PCI DSS standards. We never store your payment card details on our servers.
6. Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate information via your profile settings.
- Delete your account and associated data by contacting us.
- Opt out of email notifications at any time via your profile settings or the unsubscribe link in any email.
- Export your collection data by contacting us.
7. Cookies
We use essential cookies to maintain your login session and preferences. We also use analytics cookies (Microsoft Clarity, Google Analytics) to understand site usage. You can control cookie settings through your browser preferences.
8. Children's privacy
Florin House is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will remove it.
9. Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact us
If you have any questions about this privacy policy or your personal data, please contact us at support@florinhouse.com.