Buying
Buying a coin safely
Your payment is held until the coin reaches you, and you have 14 days from delivery to raise a problem.
Published 22 September 2026
Your money is held until the coin arrives
When you pay, the money is authorised but not passed to the seller. It is only taken once the seller has despatched the coin, and the seller is only paid after it has arrived and the protection window has run.
That is the point of buying here rather than sending a stranger a bank transfer.
- 1
You pay
The amount is authorised and held. The seller does not have it.
- 2
The seller despatches the coin
A tracked label is created and the payment is taken.
- 3
The parcel is on its way
Tracking updates appear against the order without you asking the seller.
- 4
The coin arrives
day 0Your protection window starts on delivery.
- 5
The seller is paid
14 days laterOnly once the window has passed with no problem raised.
The protection window
You have 14 days from delivery to raise a problem with an order — the coin never arrived, it is not as described, it arrived damaged, or you believe it is counterfeit.
Raise it from the order itself. The seller then has 48 hours to respond before the claim moves on without them; the full sequence is in returns, refunds and disputes.
Open the parcel and check the coin as soon as it arrives. The window is generous, but it starts on delivery — and if the parcel never turns up there is a separate path for that.
Buying more than one coin from the same seller
Orders under £5 from a single seller are not sold on their own — those coins ship as add-ons alongside something else from that seller.
This is not an upsell. Postage and handling cost the same whether the parcel holds one coin or twenty, so a £2 coin posted by itself costs more to send than it is worth. Added to a parcel already going out, it costs almost nothing extra — the handling fee is charged per parcel, not per coin.