Buying
Cancelling an order
What happens to the money and the coin when an order is cancelled before it is posted.
Published 1 October 2026
When an order can be cancelled
The buyer or the seller can cancel from the order until the coin is posted. Once it has been posted it cannot be cancelled; if something is wrong when it arrives, that is a return or a dispute.
If the seller has not posted within 6 days of payment, the order is cancelled for you and nothing is charged.
Coins bought together from one seller share one payment. Cancelling one of them before it is posted cancels the whole checkout, and every coin goes back on sale.
What happens to your money
When you pay, your card is only held, not charged. The charge goes through when the seller posts the coin.
- 1
Cancelled before the charge
usually a few daysThe hold is released and you are never charged. Your bank may show it as pending for a few days before it disappears.
- 2
Cancelled after the charge
5–10 working daysYou are refunded in full to the card you paid with: the coin, the postage and the fees.
What you are told
Both sides get a notice and an email when an order is cancelled, including whoever cancelled it. The seller is told not to post the coin; it goes straight back on sale.
When a refund is issued you get an email with the amount. Most card networks then give the refund a bank reference, usually within a few days; when they do, it is emailed to you and shown on the order.
If a refund has not arrived
Florin House can see when a refund leaves, but not when your bank adds it to your account. If it has not appeared after 10 working days, give your bank the refund’s bank reference from the email or the order: it lets them trace the payment. If there is no reference, give them the date and amount of the refund instead.
If a refund cannot go back to your card (for example because the card has been closed), you are told by email and Florin House arranges another way to pay you.